Ask a Chimney or Dryer Vent Question

Contact Our Local Office

Email Your Question to Cindy

Opens your email app with a short question template. Include your name, city and question, then send your email to Cindy. If the link does not open, email Office@FortWorthChimneySweeps.com directly or call the number below. Sending a question does not book a service appointment.

Call 817-205-2072

Email Our Office

Send a Short Symptom Timeline

A useful question starts with what changed. Tell us the last time the fireplace or dryer worked normally, when you first noticed the issue and whether it followed rain, wind, an appliance change or remodeling. Describe the sequence without recreating the problem just to gather details.

For a fireplace, include the fuel type and an accessible model label if available. For a dryer, explain whether the change affects every load or only heavier items. Keep prior inspection notes or repair estimates handy. Those details help Cindy route the question and help a technician plan an evaluation; they do not establish a diagnosis remotely.

Help Us Understand Your Question

Tell us what you’ve noticed: smoke entering the room, a cracked firebox panel, water around the fireplace, or a dryer taking longer to finish. Include your city, the appliance type and when the problem started. Cindy can help you choose the next step; a phone conversation cannot confirm that a chimney is safe to use.

Phone and scheduling hours: Monday–Saturday, 9:00 a.m.–8:00 p.m.; Sunday, 10:00 a.m.–6:00 p.m. Requests can be sent at any time, but an immediate reply is not guaranteed.

Common Customer Questions

My fireplace looks clean. Does it still need an inspection?

The firebox is only the part you can see from the room. Arrange an annual chimney inspection, with sweeping or repairs as needed. Tell Cindy about a recent home purchase, a change in the appliance, or a suspected chimney fire so she can discuss the appropriate inspection and available service.

What should I tell you about smoke coming indoors?

Describe whether it happens at startup, throughout the fire, or on windy days, and whether it is a new problem. Stop using the fireplace while the cause is being evaluated. A smoky room needs attention; a remote answer cannot establish the condition of the flue.

Can I use my fireplace when the power is out?

That depends on the appliance. Gas ignition, battery backup, fans, and powered venting vary by model. Follow the manufacturer’s operating instructions for your exact fireplace. An outage does not make an uninspected or damaged chimney suitable for use.

What if I think there is a chimney fire?

Leave the home and call 911 from a safe location outside. Do not wait for an answer from our office or an online request. After the emergency, have the chimney evaluated before using it again.

Can a photo help explain a repair question?

Yes. A clear photo of the firebox, visible crack, stain, or cap can help explain what you are seeing. Take photos only from a safe, accessible position. Photos help us discuss the concern, but they do not replace an on-site inspection or establish the final repair scope.

Can I ask about a dryer vent too?

Yes. Tell us if clothes need a second cycle, the dryer feels unusually hot, or the outside vent flap is not opening. Include where the dryer is located and what you know about the vent route so Cindy can discuss service with you.

What a remote answer can establish

The office can help identify the service to discuss and the information a technician will need. A description or photo cannot confirm concealed liner condition, clearances or the final repair scope. Keep the system unused when a new smoke or damage concern needs evaluation.